Question 1

In which provinces do you deliver?

Accepted Answer

The products presented in our online store are delivered to all provinces of Canada...

Question 2

In how many days do you deliver?

Accepted Answer

All our shipments are handled by POST-CANADA.
Preparation and delivery times are, on average, three working days.
So a little longer, if your order was placed on a Friday or during the weekend...

Question 3

How do I pay for my order?

Accepted Answer

We invite you to use the online payment method, which remains a secure means for this type of transaction.
 
We work with SQUARE, which offers payment by credit card.

Square is an American company specializing in mobile payment and electronic payment.
She is based in San Francisco. It was founded in 2009 and has more than two million users.
The company has been listed on the New York Stock Exchange since November 2015.
 
You want to pay on delivery.
POST-CANADA allows you to pay on delivery.
Please contact us first so that we can validate your order offline before the online payment process.
A management fee will be charged.

Question 4

Upon receipt, the box was damaged..."

Accepted Answer

If upon receipt of your order, the box is damaged and you feel that the products are too, we invite you to refuse delivery before signing the receipt slip...
 
A new shipment will be made immediately...

Question 5

Upon receipt, my products are defective..."

Accepted Answer

You have accepted the delivery and you have signed the receipt note.
 
When you open your box, you notice that the products ordered are defective.
Send us a message so that we can take back your entire order.
Upon receipt, a new complete order will be sent back to you...
 
LOGISTICS:
Our organization for the preparation and control of orders before shipments should allow us not to be confronted with this problem.
If applicable, contact us...

Question 6

Upon receipt, my order is incomplete..."

Accepted Answer

You have accepted the delivery and you have signed the receipt note.
 
When you open your box, you notice that the order is incomplete.
One or more products are missing.
 
Send us a message so that we can take back your entire order.
Upon receipt, a new complete order will be sent back to you...
 
LOGISTICS:
Our organization for the preparation and control of orders before shipments should allow us not to be confronted with this problem.
If applicable, contact us...

Question 7

Upon receipt, my products did not match..."

Accepted Answer

You have accepted the delivery and you have signed the receipt note.
 
When you open your box, you notice that one or more products do not correspond to your basic order;
 
Send us a message so that we can take back your entire order.
Upon receipt, a new complete order will be sent back to you...
 
LOGISTICS:
Our organization for the preparation and control of orders before shipments should allow us not to be confronted with this problem.
If applicable, contact us...

Foire aux questions